OFFICE HOURS & COMMUNICATION:
Our office hours are Monday through Thursday 9:00 am EST to 6:30 pm EST and Fridays from 9:00 am EST to 1:30 pm EST. We are available most evenings and the weekends if you have an emergency (770.783.0230) or have pre-scheduled this time to cover one of your projects. Please expect to have your phone calls and e-mails returned during our regular office hours. We are available by phone and e-mail; or live chat during regular office hours. We prefer to schedule in advance a regular day and time for ongoing communication and meetings.
Email is to be the primary form of communication between Redberry Designs and you. Occasional calls of only a few minutes in duration are not typically billed to Client. However, the time of both parties must be respected. Telephone meetings must be prescheduled. Cancellation requires a minimum of 24 hours advance notice. Missed meetings or cancellations without sufficient notice will be billed to Client.
Again we are aware that emergencies arise and we promise you that we will do our best to accommodate your needs. We do however, ask that you work considerately and respect our time by giving us ample time to complete tasks.
OUR OFFICE IS CLOSED ON FOLLOWING DAYS:
Summer Vacation: June 30 to July 6
Thanksgiving Day and the day after Thanksgiving
Passover and Yom Kippur:
Winter Vacation: December 24th to January 2nd